By Datin T.D. Ampikaipakan
Living in a multi-ethnic and global business environment, it isn't enough to just know a lot about your area of expertise anymore.
The ability to get along with people within and outside your organisation, the demonstration of good manners and the skill of making people feel comfortable is becoming extremely important for corporate dynamism. Without these basic business skills, we not only risk losing customers and their goodwill but also the support of our work team.
Think of that time when you were "not right" when you made a comment. Think of the worst faux pas you have ever committed or witnessed. Have you not cringed in horror when your colleague embarrassed you in front of a client?
Now think of someone who handled an impossible client with great panacheor got through a tough situation merely because good manners were demonstrated and the client felt that he was "handled right."
But many of us believe that we already know how to dress, how to eat, how to say hello or even talk on the phone. So what's the big deal? Why do we need to study these skills any further? I give you three motives:
1. You create an image when you present yourself to your best advantage.
For instance, your attire may be the reason why you have not been invited to join management circles. Your manners show how others perceive you - whatever your position in the company. How often have we said, "My goodness, I don't know how we can ever promote her."
Your lack of social graces may also cost you an important client.
2. You were not thought the proper code of conduct in school. After all, has anyone ever sat for an examination on social or business etiquette in school or college?
It is also possible that your parents and teachers did not stress the importance of social rules in the midst of the stress of academic examination.
3. We live in an evolving world where the rules of behaviour are changing.
Today's business setting has changed. Women hold jobs that were once held by men. People with disabilities, minorities and foreigners have joined our work force. You now, more than ever, need good manners, to Get It Right within the social and business framework.
Good manners will go along way in eliminating behaviour that many may consider insensitive, racist, sexist or even prejudicial or discriminatory.
Anyone who wants a successful career cannot deny the importance of good manners and social skills in the conduct of day-to-day business.
Your technical skills may be par excellence but if you have hopes of moving up into managerial post, you will require very strong interpersonal skills. It cannot be denied that good manners help alleviate even the most stressful corporate situation.
I have heard many remarks emphasising the fact that social and business etiquette is not as vital as the bottom line of a company's financial statement. But I'll have those who make such statements know that without good manners and a knowledge of business savoir faire, the corporate life of their organisation is in jeopardy.
Do they not know that courtesy keeps clients and gets new ones?
Do they not know that business etiquette improves the morale and work life of their staff, thereby reducing turnover?
Do they not realise that a courteous, well-mannered person will rise quickly up the corporate ladder, while a bad mannered colleague will hit a glass ceiling?
Do not underestimate the power of politeness. It can help us make our career path a fairly smooth one.
We are often judged by our behaviour both in social and business circles. Everything we do is a reflection of our upbringing and environment. Therefore, the person who aims for corporate success must display self-confidence, poise, knowledge and the ability to "get along with people."
We are in the "people business" whether we provide a product , a service or both - as the following remarks made by two senior executives demonstrate.
Said one: "Being able to work with others is the single most important characteristic a junior executive can have. I can always buy specialised knowledge, but it is sometimes a problem to find someone with good people sense, an ability to communicate well with others, to build workers' self-esteem."
Said the other: "I don't care how intelligent my managers are, what I need most are people with people knowledge."
So - Get It Right!
Monday, June 8, 2009
Wednesday, June 3, 2009
Setting Up Goals
By Jean Baer
Many people work incredibly hard but feel they're getting nowhere. The reason is they're trying to do too many things at one time. The key to achieving career success is to set goals.
Says Dr Herbert Fensterheim, clinical professor, Cornell University Medical College, "Having goals helps you to separate the important from the trivial so that you can make decisions about where to expend time and energy. Long-term goals give you a feeling of movement through life. Sub-goals provide a sense of accomplishment."
How do you set up a goal programme that gets you where you want to go? The following pointers may help.
1. Define your goals
In doing this, ask yourself some of the same questions that industrial psychologists use to develop achievement motivation. What are your goals? How can you accomplish them? How do you deal with the obstacles?
2. Concentrate on sub-goals
According to the late Dr Norman R.F. Maier, professor emeritius of psychology at the University of Michigan, "Ask yourself what you want out of life. Then divide your life into sub-goals." That means "What do I want to accomplish today?" For instance, your long-range goal is to get a marketing job. But this involves many sub-goals. You might want to keep a graph in which you record performance of such sub-goals as "let your boss know of your intentions" or "speak to someone currently in that position". Be sure to mark your chart when you perform an act. Remember, sub-goals provide encouragement.
3. Make it easier for yourself to get started
Once you have formulated your goals, write them down. Make your list specific and concrete. Don't use vague generalities like "I will stop procrastinating.." "not to be late any more.." "be more organised". Instead, if your goal is to be on time at work, be very exact: "I will be at my deskat the office no later than 9". Warning: do not think you're wonderful just because you've written down your intention. Move on to the next step of action or you just become a master at writing intentions. You should break goals into specific acts.
4. Set priorities
Pace yourself - at such and such an hour, you'll do certain things. When you have to do something really important, try to defer everything else until the next day. Do the deadline chore first.
5. Understand your limitations
Talent and age obviously affect your goals. At 40, you can learn to play tennis, but you'll never be like Chris Evert.
6. Set up your own system of reinforcement.
One harassed working woman says, "If I have given my all to my job for four and a half days, I take Friday afternoon off. I stay on the premises of my job but essentially I quit work. I get my hair done at lunch time, write personal letters and make personal phone calls in the afternoon and sometimes just stare at the wall and think". You can give rewards to yourself (always keep in mind the perception: If I don't meet the goal, I don't get the reward) or you can get them from others.
Many people work incredibly hard but feel they're getting nowhere. The reason is they're trying to do too many things at one time. The key to achieving career success is to set goals.
Says Dr Herbert Fensterheim, clinical professor, Cornell University Medical College, "Having goals helps you to separate the important from the trivial so that you can make decisions about where to expend time and energy. Long-term goals give you a feeling of movement through life. Sub-goals provide a sense of accomplishment."
How do you set up a goal programme that gets you where you want to go? The following pointers may help.
1. Define your goals
In doing this, ask yourself some of the same questions that industrial psychologists use to develop achievement motivation. What are your goals? How can you accomplish them? How do you deal with the obstacles?
2. Concentrate on sub-goals
According to the late Dr Norman R.F. Maier, professor emeritius of psychology at the University of Michigan, "Ask yourself what you want out of life. Then divide your life into sub-goals." That means "What do I want to accomplish today?" For instance, your long-range goal is to get a marketing job. But this involves many sub-goals. You might want to keep a graph in which you record performance of such sub-goals as "let your boss know of your intentions" or "speak to someone currently in that position". Be sure to mark your chart when you perform an act. Remember, sub-goals provide encouragement.
3. Make it easier for yourself to get started
Once you have formulated your goals, write them down. Make your list specific and concrete. Don't use vague generalities like "I will stop procrastinating.." "not to be late any more.." "be more organised". Instead, if your goal is to be on time at work, be very exact: "I will be at my deskat the office no later than 9". Warning: do not think you're wonderful just because you've written down your intention. Move on to the next step of action or you just become a master at writing intentions. You should break goals into specific acts.
4. Set priorities
Pace yourself - at such and such an hour, you'll do certain things. When you have to do something really important, try to defer everything else until the next day. Do the deadline chore first.
5. Understand your limitations
Talent and age obviously affect your goals. At 40, you can learn to play tennis, but you'll never be like Chris Evert.
6. Set up your own system of reinforcement.
One harassed working woman says, "If I have given my all to my job for four and a half days, I take Friday afternoon off. I stay on the premises of my job but essentially I quit work. I get my hair done at lunch time, write personal letters and make personal phone calls in the afternoon and sometimes just stare at the wall and think". You can give rewards to yourself (always keep in mind the perception: If I don't meet the goal, I don't get the reward) or you can get them from others.
Saturday, May 23, 2009
Find the Upset of Regret
Regret is more than a one-size-fits-all proposition, says Thomas Gilovich, Ph.D., a psychology professor at Cornell University in Ithaca, N.Y. According to his research, regret comes in three emotional types: hot (anger, disgust, embarrassment, irritation), wistful (nostalgic, contemplative, sentimental) and despairing (helpless, longing).
In the short term, you may regret actions you took – usually hot regrets like impulsively buying those expensive items when you should have boosted your savings account. While most people get over the sting of hot regrets fairly quickly, the long term is another story: That’s when you tend to regret actions you didn’t take – like going to Europe for a semester during college – eliciting wistful or despairing feelings.
The good news is that while regret feels bad, you can make it work for you. Gilovich offers these suggestions:
Learn from your mistakes. Examine your behaviour and why you did or didn’t act in a way you now regret. You may be sorry you didn’t push harder for a promotion that you deserved but someone else got – however, next time you won’t let yourself be outmaneuvered.
Pursue a missed opportunity. If you regret not having learned to play the piano as a child or forgoing the track team for your studies, seize the day. Take action to replace those wistful feelings with newfound skills and a fulfilling sense of accomplishment.
Rectify past wrongs. If your regret centres on bad behaviour – you hurt a friend’s feelings with a cutting remark or, worse, stole her boyfriend – it’s never too late to apologise. Even if the other person isn’t responsive to your overture, you’ll feel better for having made the effort.
Give yourself a break. The path not taken often looks more tempting with 20/20 hindsight. So forgive yourself for not having been prescient enough to accept that job offer or make that big move, and remember you did the best you could at the time.
In the short term, you may regret actions you took – usually hot regrets like impulsively buying those expensive items when you should have boosted your savings account. While most people get over the sting of hot regrets fairly quickly, the long term is another story: That’s when you tend to regret actions you didn’t take – like going to Europe for a semester during college – eliciting wistful or despairing feelings.
The good news is that while regret feels bad, you can make it work for you. Gilovich offers these suggestions:
Learn from your mistakes. Examine your behaviour and why you did or didn’t act in a way you now regret. You may be sorry you didn’t push harder for a promotion that you deserved but someone else got – however, next time you won’t let yourself be outmaneuvered.
Pursue a missed opportunity. If you regret not having learned to play the piano as a child or forgoing the track team for your studies, seize the day. Take action to replace those wistful feelings with newfound skills and a fulfilling sense of accomplishment.
Rectify past wrongs. If your regret centres on bad behaviour – you hurt a friend’s feelings with a cutting remark or, worse, stole her boyfriend – it’s never too late to apologise. Even if the other person isn’t responsive to your overture, you’ll feel better for having made the effort.
Give yourself a break. The path not taken often looks more tempting with 20/20 hindsight. So forgive yourself for not having been prescient enough to accept that job offer or make that big move, and remember you did the best you could at the time.
Friday, May 15, 2009
Principles of Coaching
By Michael Heah
“Coaching” is just not another word you be so used to hearing of in recent times. In fact, coaches and coaching have been with us for as long as humans have had the desire to improve themselves.
It started with sports, ever since serious-minded sports people found the need to engage sports coaches whom they believed could help them boost their performance for extraordinary results.
In the late 90s, the sports arena was no longer the only domain of coaching. It has entered the non-sports world as well: corporate boardrooms of executives; homes of parents and children as well as private lives of individuals. World-class organizations like Microsoft, International Business Machines Corp, Dell, Kodak and many others have relied on coaching to grow into world-class professionals.
Famous individuals like Peter Drucker and Ken Blanchard have had private coaches too. No wonder all of them have made extraordinary gains in their lives!
In modern days, people need coaches for many reasons; corporations in the 21st century are increasingly competing for higher growth and profits; families are finding it difficult to cope with the demand of modern homes; and individuals are increasingly being exerted with the complexities of professional and social life.
All of them have something in common; they all want richer fulfillment, higher satisfaction, and greater happiness, including achieving their fullest potential in life.
People have found a perfect place for coaches to be in their lives. Depending on their goals, people can have coaches in various fields; business coaches for corporate executives, parental coaches for family members, career coaches for ambitious people, and life skill coaches for people in all walks of life, and so on.
Coaches have one common objective; to break people out of their mindsets and self-limiting beliefs to enjoy the fullest of life in the way they really and always want to be.
People perform well when they receive individualized instead of mass attention. It is highly effective because coaching goes beyond “general information” for improvement.
It is a learning relationship over a period of time. Although you can compare them to tuition teachers or counselors, coaches are many more times what other can do.
In gist, coaches are focused on three key principles when they work with people:
1. See. Either it is a problem or an issue the individual does not see or does not want to see it, a coach uses observation, questioning and listening skills to uncover it, identify it and “confront” the individual with it.
2. Say. The coach uses a high degree of inspiration, motivation and persuasion to get the individual to admit and acknowledge the problem.
3. Do. Instead of intervening, the coach helps “enlighten” the individual to formulate his or her own personal section programme. Then the coach monitors, aligns, motivates and bring back into focus what needs to be done until the result is achieved.
Unlike counseling or training, coaching takes place in a real situation, addressing real issues based on real-time results, without “delaying” the action to a later date and time.
It is a focused relationship with the coach and protégé entering into a mutually healthy relationship to address an agreed issue (or issues) together.
The results are long term as it is the protégé who holds total accountability for improvement.
The coach plays many roles when he or she watches from the sidelines: a facilitator when things get entangled; the conscience when performance slides; a motivator to push for performance; and a friend who celebrates achievement.
People in leadership position ought to be coaches to their constituents. Be it parents to their children, managers to their subordinates, politicians to their electorates or teachers to their students, they can help make a positive difference to people’s lives when they understand and know how powerful coaches can be.
“Coaching” is just not another word you be so used to hearing of in recent times. In fact, coaches and coaching have been with us for as long as humans have had the desire to improve themselves.
It started with sports, ever since serious-minded sports people found the need to engage sports coaches whom they believed could help them boost their performance for extraordinary results.
In the late 90s, the sports arena was no longer the only domain of coaching. It has entered the non-sports world as well: corporate boardrooms of executives; homes of parents and children as well as private lives of individuals. World-class organizations like Microsoft, International Business Machines Corp, Dell, Kodak and many others have relied on coaching to grow into world-class professionals.
Famous individuals like Peter Drucker and Ken Blanchard have had private coaches too. No wonder all of them have made extraordinary gains in their lives!
In modern days, people need coaches for many reasons; corporations in the 21st century are increasingly competing for higher growth and profits; families are finding it difficult to cope with the demand of modern homes; and individuals are increasingly being exerted with the complexities of professional and social life.
All of them have something in common; they all want richer fulfillment, higher satisfaction, and greater happiness, including achieving their fullest potential in life.
People have found a perfect place for coaches to be in their lives. Depending on their goals, people can have coaches in various fields; business coaches for corporate executives, parental coaches for family members, career coaches for ambitious people, and life skill coaches for people in all walks of life, and so on.
Coaches have one common objective; to break people out of their mindsets and self-limiting beliefs to enjoy the fullest of life in the way they really and always want to be.
People perform well when they receive individualized instead of mass attention. It is highly effective because coaching goes beyond “general information” for improvement.
It is a learning relationship over a period of time. Although you can compare them to tuition teachers or counselors, coaches are many more times what other can do.
In gist, coaches are focused on three key principles when they work with people:
1. See. Either it is a problem or an issue the individual does not see or does not want to see it, a coach uses observation, questioning and listening skills to uncover it, identify it and “confront” the individual with it.
2. Say. The coach uses a high degree of inspiration, motivation and persuasion to get the individual to admit and acknowledge the problem.
3. Do. Instead of intervening, the coach helps “enlighten” the individual to formulate his or her own personal section programme. Then the coach monitors, aligns, motivates and bring back into focus what needs to be done until the result is achieved.
Unlike counseling or training, coaching takes place in a real situation, addressing real issues based on real-time results, without “delaying” the action to a later date and time.
It is a focused relationship with the coach and protégé entering into a mutually healthy relationship to address an agreed issue (or issues) together.
The results are long term as it is the protégé who holds total accountability for improvement.
The coach plays many roles when he or she watches from the sidelines: a facilitator when things get entangled; the conscience when performance slides; a motivator to push for performance; and a friend who celebrates achievement.
People in leadership position ought to be coaches to their constituents. Be it parents to their children, managers to their subordinates, politicians to their electorates or teachers to their students, they can help make a positive difference to people’s lives when they understand and know how powerful coaches can be.
Sunday, May 10, 2009
The Art of Communication
By Andrew A.L. Tan
"All fast developing nations need to re-engineer mindsets with a 'paradigm shift' to match the country's first class infrastructures with first-class mentality to strive and aspire to be a nation of people with the 'graces of a civilised society' such as art of leadership, communication skills, politeness, respectfulness, tact and diplomacy, traditions, cultures, music and the arts."
In tandem with progress and development, materialism breeds a lot of arrogance, insensitivity, ego, pride, rudeness, intolerance and impatience. Thus we need to counter-balance that with a re-flowering of art, traditions and cultures so as to make a person more civil, and artistically and culturally refined.
The next thrust to achieve Vision 2020 is in training, education and human resources development on the acquisition of 'soft skills', communications and linguistic skills, leadership, people skills, character training and development. This will further foster racial harmony, unity, understanding integration and mutual peaceful co-existence!
Like in any normal society, citizens need to be instilled with excellent mindsets, to be able to speak and write well, to be mindful/tactful/diplomatic/respectful of others with patience, tolerance and peaceful co-existence, and to be professional/effective/efficient and project our country as modern and progressive to all.
Ours is a plural nation that need to be integrated as one and inculcating/nurturing greater interest in a speaking/writing/reading culture and to master the refined gentle art of inter-human and inter-ethnic communications.
More so in the age of globalisation, all of us need to achive the competitive edge with modern, liberal and progressive thinking.
Quick Counter-Punch (QCP) is gentle and non-aggressive but defensive, firm and assertive. It is meant to encourage us to master excellent communication skills in all aspects of dealing with various people (local and international).
We are neither anglophiles nor xenophobic, doormats and servile, and do not apologise for who we are. East is east and West is west, and never the twain shall meet! The weight of the historical emotional baggage of a colonial mindset must be discarded so that we can travel and progress faster, and walk taller. We are grateful to our leaders (past and present) for enabling us to be proud both as citizens and as a nation.
It is not what you think. QCP does not involve physical fistfights but will liberate minds and souls, guide you to the top, show you how to be a top leader and an excellent communicator and conversationalist, negotiate with public relation (PR) skills, and how to be able to handle a cross-section of people effectively for personal and corporate success.
The art of strategic leadership, strategic thinking, art of dynamic speaking and writing are "soft" communications skills in managing, handling and dealing with human resources. As a refined art for personal and corporate success and survival in the real world, QCP is a verbal self-defence technique that will assist you to come up tops in understanding and communicating with people and be successful leaders in each your own right.
Among various key issues, it refers principally to the art of leadership and negotiation skills, power, politics and protocol for "People At The Top" (PATT), brain skills, strategic and lateral thinking, marketing warfare, strategic war plan in project management and business or even romancing people.
Success or failure lies in exemplary leadership, excellent communications skills and the power of spoken word!
Whether at boardrooms or business/project meetings, at the negotiating table, press interviews, or dealing with tough questions, when public speaking or in routine, mundane relationships with people, one has to master the refined art and intricacies of speaking and talking.
Through the skilful art of verbal communcations, we can be successful in dealing with friends, business associates or adversaries, at worst our harmful enemies. We need to be able to defend ourselves when verbally abused through the gentle art of verbal self-defence, and also master the art of speaking, which include dynamic public presentation.
The art of communication will influence people to our advantage and also protect us from being verbally abused and getting hurt.
QCP shows you the way to accrue power and leadership in doing and saying the right things with eloquence, at the right time and at any setting by understanding neuro-linguistics, transactional analysis and human nature, their needs, motives and intentions.
In dealing with rude, crass and obnoxious people, we must learn how to cut them off immediately with the right words through quick thinking and appropriate retorts. Quick gentle answers do turn away wrath. Be wary of people whose words are maliciously connived and calculated to demean, belittle or insult, couched in double connotations and subtle sarcasm and spoken with forked tongues like a serpent. The naive and gullible will surely fall prey. Charm can also be deceptive!
In business, projects or education, of all resources at our disposal, humans are our most important assets, yet people are so complex and capricious that it takes great skills in harnessing their talents, know-how and expertise for success.
Never fight forces but use and harness them. To be successful in life, both social and corporate, we need to know the importance of dealing with all kinds of people, including mostly the combative and battle-hardened type (jerks).
PATT or "People At The Top" are natural masters of the art of QCP! We must observe them and learn from them.
The soft, nimble tongue is the smallest member in our body but the most powerful and evil. A little spark can put an entire forest at fire. The tongue is like the steering wheel of the car for it controls the entire vehicle. Even wild horses can be tamed through its tongues. It is like a double-edged surgical scalpel - it can heal or injure.
We need to understand and manage all kinds of people for success in our various endeavours. By our words we will be judged, and by them we are equally condemned.
Words spoken out of kindness and compassion to inspire and motivate will uplift another person, and make inter-human encounters and verbal exchanges more pleasant and enjoyable. The world will be in a more beautiful place to live in.
Songs, poems, prose, symphony and music are the rythms of life and enhance the quality of your lifestyle!
"All fast developing nations need to re-engineer mindsets with a 'paradigm shift' to match the country's first class infrastructures with first-class mentality to strive and aspire to be a nation of people with the 'graces of a civilised society' such as art of leadership, communication skills, politeness, respectfulness, tact and diplomacy, traditions, cultures, music and the arts."
In tandem with progress and development, materialism breeds a lot of arrogance, insensitivity, ego, pride, rudeness, intolerance and impatience. Thus we need to counter-balance that with a re-flowering of art, traditions and cultures so as to make a person more civil, and artistically and culturally refined.
The next thrust to achieve Vision 2020 is in training, education and human resources development on the acquisition of 'soft skills', communications and linguistic skills, leadership, people skills, character training and development. This will further foster racial harmony, unity, understanding integration and mutual peaceful co-existence!
Like in any normal society, citizens need to be instilled with excellent mindsets, to be able to speak and write well, to be mindful/tactful/diplomatic/respectful of others with patience, tolerance and peaceful co-existence, and to be professional/effective/efficient and project our country as modern and progressive to all.
Ours is a plural nation that need to be integrated as one and inculcating/nurturing greater interest in a speaking/writing/reading culture and to master the refined gentle art of inter-human and inter-ethnic communications.
More so in the age of globalisation, all of us need to achive the competitive edge with modern, liberal and progressive thinking.
Quick Counter-Punch (QCP) is gentle and non-aggressive but defensive, firm and assertive. It is meant to encourage us to master excellent communication skills in all aspects of dealing with various people (local and international).
We are neither anglophiles nor xenophobic, doormats and servile, and do not apologise for who we are. East is east and West is west, and never the twain shall meet! The weight of the historical emotional baggage of a colonial mindset must be discarded so that we can travel and progress faster, and walk taller. We are grateful to our leaders (past and present) for enabling us to be proud both as citizens and as a nation.
It is not what you think. QCP does not involve physical fistfights but will liberate minds and souls, guide you to the top, show you how to be a top leader and an excellent communicator and conversationalist, negotiate with public relation (PR) skills, and how to be able to handle a cross-section of people effectively for personal and corporate success.
The art of strategic leadership, strategic thinking, art of dynamic speaking and writing are "soft" communications skills in managing, handling and dealing with human resources. As a refined art for personal and corporate success and survival in the real world, QCP is a verbal self-defence technique that will assist you to come up tops in understanding and communicating with people and be successful leaders in each your own right.
Among various key issues, it refers principally to the art of leadership and negotiation skills, power, politics and protocol for "People At The Top" (PATT), brain skills, strategic and lateral thinking, marketing warfare, strategic war plan in project management and business or even romancing people.
Success or failure lies in exemplary leadership, excellent communications skills and the power of spoken word!
Whether at boardrooms or business/project meetings, at the negotiating table, press interviews, or dealing with tough questions, when public speaking or in routine, mundane relationships with people, one has to master the refined art and intricacies of speaking and talking.
Through the skilful art of verbal communcations, we can be successful in dealing with friends, business associates or adversaries, at worst our harmful enemies. We need to be able to defend ourselves when verbally abused through the gentle art of verbal self-defence, and also master the art of speaking, which include dynamic public presentation.
The art of communication will influence people to our advantage and also protect us from being verbally abused and getting hurt.
QCP shows you the way to accrue power and leadership in doing and saying the right things with eloquence, at the right time and at any setting by understanding neuro-linguistics, transactional analysis and human nature, their needs, motives and intentions.
In dealing with rude, crass and obnoxious people, we must learn how to cut them off immediately with the right words through quick thinking and appropriate retorts. Quick gentle answers do turn away wrath. Be wary of people whose words are maliciously connived and calculated to demean, belittle or insult, couched in double connotations and subtle sarcasm and spoken with forked tongues like a serpent. The naive and gullible will surely fall prey. Charm can also be deceptive!
In business, projects or education, of all resources at our disposal, humans are our most important assets, yet people are so complex and capricious that it takes great skills in harnessing their talents, know-how and expertise for success.
Never fight forces but use and harness them. To be successful in life, both social and corporate, we need to know the importance of dealing with all kinds of people, including mostly the combative and battle-hardened type (jerks).
PATT or "People At The Top" are natural masters of the art of QCP! We must observe them and learn from them.
The soft, nimble tongue is the smallest member in our body but the most powerful and evil. A little spark can put an entire forest at fire. The tongue is like the steering wheel of the car for it controls the entire vehicle. Even wild horses can be tamed through its tongues. It is like a double-edged surgical scalpel - it can heal or injure.
We need to understand and manage all kinds of people for success in our various endeavours. By our words we will be judged, and by them we are equally condemned.
Words spoken out of kindness and compassion to inspire and motivate will uplift another person, and make inter-human encounters and verbal exchanges more pleasant and enjoyable. The world will be in a more beautiful place to live in.
Songs, poems, prose, symphony and music are the rythms of life and enhance the quality of your lifestyle!
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